Support

Get help with Savant.

Send us a question about access, setup, integrations, billing, or anything else you need help with.

Inquiry

Tell us what you need.

Include the account, workflow, or integration details that matter and we will route it to the right person.

FAQ

Frequently asked questions.

How do I contact support?

You can contact support by submitting the form on this page. Please provide your email address, select the most relevant subject, and include a short summary of your inquiry.

Our team will review the request and respond using the email address provided.

What types of requests can I submit?

You can use this support form for account access issues, product questions, bug reports, onboarding help, workspace or configuration questions, billing questions, security or privacy questions, and general troubleshooting.

Please choose the subject that best matches your request so we can route it appropriately.

What should I include in my inquiry summary?

Please include enough detail for us to understand and investigate the request. Helpful information may include:

  • The issue or question you need help with
  • The affected account, workspace, or user
  • Any error messages or unexpected behavior
  • Steps to reproduce the issue, if applicable
  • The approximate date and time the issue occurred

Please do not include passwords, API keys, secrets, or unnecessary sensitive information.

What happens after I submit a support request?

After you submit a request, our team reviews the inquiry and determines the appropriate next step. We may respond with troubleshooting guidance, ask follow-up questions, escalate the issue internally, or confirm once the request has been resolved.

Support requests are reviewed and tracked to help ensure customer inquiries are handled consistently.

How quickly will I receive a response?

We aim to respond to standard support requests within 1 business day during normal business hours, Monday through Friday, excluding company holidays.

Requests involving account access, production-impacting issues, security, or privacy may be prioritized based on severity.

How do I report a bug or product issue?

To report a bug, select Bug report or product issue from the subject dropdown and describe the expected behavior, the actual behavior, and any steps needed to reproduce the issue.

Screenshots, timestamps, and error messages can help us investigate more quickly.

How are security, privacy, or account access requests handled?

Security, privacy, and account access requests are reviewed carefully and may require additional verification before changes are made. This helps protect customer accounts and prevent unauthorized access.

For these requests, please select the appropriate subject from the dropdown and include a clear description of the issue. Avoid including sensitive credentials, secrets, or confidential data in the inquiry summary.

Get early access

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